Refund policy

The Vendor (MrsBunnyBrooks) is committed to providing a smooth and enjoyable shopping experience for every buyer. We understand that circumstances change—an item may not suit your space, plans shift, or a gift is no longer needed. To maintain transparency and consistency, please review the return policies below.

Return Policy

  • Returns are accepted within 7 days of delivery. Delivery date is determined by the carrier’s tracking information.

  • Returned items must be UNUSED and UNDAMAGED. Items that show signs of use, wear, or damage cannot be accepted.

  • Return shipping cost is the responsibility of the buyer.

Shipping, Loss, and Damage

  • Damaged Items: If your item arrives damaged, please contact the shipping carrier directly. All packages include insurance, and claims must be filed with the carrier.

  • Lost or Stolen Packages: Buyers are responsible for ensuring their package is delivered to a secure location. If a package is lost or stolen, the buyer must contact the carrier to initiate an insurance claim.

  • Shipping Delays: The vendor is not responsible for delays caused by the carrier. All items are packaged with care, and insurance is included to support a smooth delivery process.

Shipping Costs

  • Shipping rates cannot be altered or combined. Each listing reflects the accurate weight of the item, including its box or bag, protective packaging materials, tape, and label. Incorrect postage may result in the package being returned or delivered with POSTAGE DUE, which the buyer must pay before the carrier releases the package.

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International Customers

International buyers are warmly welcomed. To ensure a smooth purchasing experience, please review the following important details regarding international orders:

  • Customs Duties & Import Fees:
    All customs duties, VAT, taxes, and import fees are the responsibility of the buyer. These charges are determined by your country, or other countries your package may travel through, and are not included in the item or shipping cost.

  • Customs Processing Times:
    International shipments may experience delays due to customs inspections or processing. These timelines are outside the vendor’s control.

  • Shipping Delays, Loss, or Damage:
    Once your package is transferred to the carrier, the vendor is not responsible for delays, lost parcels, or damage in transit. All packages include insurance; please contact your carrier directly to file a claim if needed.

  • Accurate Address Required:
    Please ensure your shipping address is complete and accurate. Packages returned due to incorrect or incomplete addresses may require additional postage to be resent.

  • Return Policy for International Orders:
    Due to import /export fees and return shipping costs to both the buyer and the vendor, INTERNATIONAL returns are not accepted. If there is an unusual circumstance, please contact MrsBunnyBrooks for assistance